Customer Service Support
6 ditë
Solaborate
1
Full Time
Prishtinë
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Përshkrimi

We are looking for Customer Service Support Members, with utmost attention to detail, a team member who will act as a link, and provide product/service information, and ensure customers are satisfied with the product or service, and resolve any emerging problems that our customers might face with accuracy and efficiency.

 

The ideal candidate will be responsible, but not limited to, for the following tasks:

- Handle customers 24/7 live support via chat and (if it’s necessary) calls.

- Reply to social media, email and any other platforms that Solaborate uses.

- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Be friendly and patient with the customers.

- Work closely with the Marketing Department.

- Work closely with the QA and Development team, to align on new updates.

- Answer within the time limit.

- Follow communication procedures, guidelines and policies.

- Daily reports and results on tasks.

 

The ideal candidate needs to possess the following qualifications:

- Excellent knowledge of the English Language, written and spoken (Important)

- A person with affinity to technology and experience in product support (software and hardware).

- Customer support experience is a plus

- Customer orientation and ability to adapt/respond to different types of customers

- Excellent communication skills

- Ability to multi-task, prioritize, and manage time effectively and efficiently;

- Able and willing to work with different shifts (day and night).

- Good research/problem-solving skills and attention to detail;

 

Benefits:

-We are located at the center of Pristina

-Competitive Salary

-Great Health Insurance Plan

-We offer a fast-paced environment that is perfect for people who love seeing their work make a big difference in a large audience.

-Work with a great experienced team and grow together.


 

More info about Solaborate

https://www.solaborate.com/
 

Start Date: ASAP

Type: Full-time

 

If you possess the required attitude, skills, and experience, seize the opportunity to become one of us and apply today! Please apply via careers@solaborate.com by sending your CV (in English) and the Job Title as Subject.

 

Solaborate is an Equal Opportunity Employer. All applications will be treated with the strictest confidence. Only short-listed candidates will be notified.

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