French Speaking Customer Experience Associate
French Speaking Customer Experience Associate
Twig is hiring
We are hiring a customer experience associate. This role comes with a great variety of tasks that will help you build a bank of diferent skills.
There is great potential for professional growth. It is the perfect job for an ambitious, creative, entrepreneurial-driven individual looking to play an impactful role in the growth of a startup.
Candidates’ skills requirements:
- Strong customer focus.
- Fluent French speaker
- Excellent written and verbal communication skills.
- Ability to adapt to change.
- Ability to balance workload and deal with multiple priorities.
- Aptitude to work with a team in a changing environment.
- Strong Understanding of brand values
Duties include:
- Providing exceptional customer service via phone, email and live chat.
- Showing ownership and accountability for ofering solutions to help and beneft our customers.
- Maintaining high service standards and continually improving the service to our customers.
- Responding to customer complaints and escalating issues as necessary.
- Supporting continuous improvement ethos within the contact center.
- Actively seeking to improve processes and workfows.
- Working well within a dynamic team environment.
- Investigating and resolving issues whilst proactively seeking solutions.
- Supporting other teams as required in areas such as marketplace listing and quality assurance of user cash outs.
- Validation warranty claims
- Organizing collections and/or return shipments from customers
- Check order dispatch are in line with SLA’s
- Updating CRM system to ensure internal and external visibility of ongoing process
Why You Should Join:
You will be joining an exciting, young business that has the ambition to change the world. We are hitting the ground running and aim to have an impact fast. If you are ready to start working with a fun group of people who are looking to achieve the development and growth of an exciting start-up, what are you waiting for? Apply by submitting your CV to [email protected]