Tech Support Representative

Tech Support Representative

General Purpose

As a Tech Support Representative, your primary responsibility is to provide excellent customer support by handling issues that arise within the company's software applications. Your role also includes communicating directly with users to provide step-by-step solutions effective in resolving problems and other employees about technical issues related to their work tasks.

Responsibilities:

• Actively listen to users to understand their issues or concerns.
• Communicate with clients to gather information useful in providing recommendations and solutions to a problem.
• Follow up on customers to ensure their issues are completely resolved.
• Document and track customer issues.
• Troubleshoot problems in all possible ways and quickly come up with a solution. If there are issues that are highly technical, make sure that such issues are communicated and reported to the QA Team.
• Maintain current customer records by updating information, work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Create high-quality documentation that meets applicable standards and is appropriate for its intended audience.

Qualifications:

• Proficient English language skills.
• Great written and verbal communication skills.
• Technical certifications or degrees are preferred.
• 6 months+ customer service or related experience.
• Strong customer service soft skills.
• Well organized and detail-oriented.

If you are interested in joining our team, please send your CV to [email protected] by October 18, 2021, end of the day.