Operations & Growth Manager
Operations & Growth Manager - $1,500 - $3,000
The Operations and Growth Manager is responsible for making the business-machine hum. It is the perfect position for a highly organized executor who wants to experience every part of a startup - from sales, to operations, engineering, instructional design and more.
What you'll be doing: Your role is to help our company grow by making the experience as frictionless and joyful as possible (both for our partners and our team). Success in this role is measured by your ability to help others get things done on time and on budget. Along the way you’ll receive guidance and training from our client’s CEO and Head of Product.
You’re a good fit if:
You’re highly organized and can keep track of multiple things at once
You enjoy working with/managing people to get things done on time
You’re self-motivated - when you see a problem, you want to fix it!
You have excellent verbal and written English communication skills
You’re curious and love to learn/grow
You’re not a good fit if:
You need detailed and exact instructions before you can get started
You get stuck in strategy-mode and have trouble deciding how to execute
Experience we’re looking for:
This position is more about attitude and a history of execution than the industry you've come from.
Retirees and working Moms/Dads are welcome to apply - we're happy to discuss a part-time role for those with experience.
The important thing is that you are a self-starter who is motivated, organized and hungry to grow.
What you’ll be doing:
Own the partner onboarding experience. Make sure that contracts are signed. Create roadmaps and timelines to get things done (in conjunction with the CEO/Head of Product). Generate invoices and ensure they are paid. Send new partners our onboarding survey and make sure our team has completed the necessary tasks to get partners launched within a specific timeframe.
Create and continuously improve our content creation experience. Work with our instructional design team to create content creation roadmaps. Ensure that our instructional designers and data entry people are on track for launch. Perform quality assurance before content is launched. Be a helping hand where needed.
Provide hands-on customer support and troubleshooting. Work in close collaboration with our engineers to manage and resolve incidents and issues as well as scale technical support solutions.
Design and implement processes that improve the sales/lead-generation process (with guidance from the CEO).
Own our Happiness Index. Establish, track and improve partner satisfaction, retention and other customer health and happiness metrics.
Assist the CEO. Provide support for new initiatives, operations and growth opportunities.
Apply by sending your resume and contact information to [email protected]
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