Konkurs i skaduar
Customer Support Specialist
KuBIT
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
- Experience as a Customer Support Specialist or similar
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how ERP systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Please send your CV with the subject CSS0422-(Your name here) at: [email protected]