Customer Service Support (Intern)

We are seeking a dynamic, self-starter aspiring Customer Service Support (Intern) to assist our support and operations team.

 

The ideal candidate will be responsible, but not limited to, for the following tasks:

 

• Responsible for confidential and time-sensitive material;
• Preparing reports;
• Maintain contact lists
• Prepare and modify documents including correspondence, reports, drafts, memos, filing, and emails;
• Handle customers 24/7 live support via chat and (if it’s necessary) calls.
• Reply to social media, email and any other platforms that Solaborate uses.
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Be friendly and patient with the customers.
• Generate sale leads, and user acquisition ideas through different marketing channels
• Meet personal/customer service targets
• Follow communication procedures, guidelines and policies
• Daily reports and results on tasks.
• Any other tasks that are required to run the customer support;

 

The ideal candidate needs to possess the following qualifications:

 

• Excellent knowledge of the English Language, written and spoken (Important)
• Customer support experience is a plus
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively and efficiently;
• Able and willing to work with different shifts (day and night).

 

Start Date: ASAP

Duration: 3 months

 

If you possess the required attitude, skills, and experience, seize this great opportunity to become one of us and apply today by sending your CV (in English) at [email protected] and the Job-Title as Subject.

 

Solaborate LLC is an Equal Opportunity Employer. All applications will be treated with the strictest confidence. Only short-listed candidates will be notified.

 

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