Senior Customer Support Manager

We are looking for an experienced and self-driven Senior Customer Support Manager that is able to deliver direction and vision to our support, a person who is service oriented and can deliver a culture of performance excellence, talent development, and create an environment where team members are proud of their contributions and fulfilled in their work

What You'll Do:

 

• Manage, mentor and grow a team that delivers quality customer interactions.
• Partner cross functionally to execute a prioritized project and implementation plan of a future state customer support strategy and support operations plan.
• Be the voice of the customer and customer support team by representing customer experiences across the company.
• Partner with cross functional teams to develop processes to capture key customer insights on customer experience, product challenges, enhancements and growth opportunities.
• Act as a member of our company leadership by upholding company values, acting as a positive change agent, and ensuring our teams are focused on our company priorities and goals, and are motivated to achieve them
• Deliver vision and direction to our overall strategy when it comes to Customer Support, as well as deliver a sustainable strategy when it comes to support tiers for the technical and non-technical issues that can be detected.
• Drive the creation of documentation and guidelines for your team to achieve consistency in solution delivery.

 

What We're Looking For:

• A person with over five (5) years of Experience in Customer Support Management and 24/7 Customer Service Support with a strong grasp of technology, operations metrics, queueing theory and support platforms.
• Passion for customer support, and the ability to inspire and motivate a team and instill a sense of purpose in the team’s work.
• A strong people leader and manager with demonstrated ability to attract and retain top talent, create a culture of performance excellence.
• Performance-oriented with a proven track record of meeting/exceeding targets, developing and learning through experimentation
• Strong collaborator and communicator who can partner cross functionally, create alignment and help drive results on initiatives and projects.
• A person experienced in tech support who can assure excellent feedback from customers.

 

How to apply

If you possess the required attitude, skills, and experience, seize the opportunity to become one of us and apply today! Please apply via [email protected] by sending your Curriculum Vitae (CV) in English and the Job-Title as Subject.

At Solaborate, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

 

About Solaborate:

Solaborate is a proven and credible IT Company in the field of communication and telehealth with its own end-to-end products bringing all communication tools and services to you and the people you need to stay productive. A career at Solaborate offers limitless ways to make an impact and help the world via technological means.

 

More about Solaborate

https://www.solaborate.com/hello2

https://www.solaborate.com/blog-announcement

 

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