Përshkrimi
Account Manager (f/m/d)
Pristina, Kosovo (Remote/Office)
Our Company
What if… your work brought growth in an industry that impacts the technological developments of our world? Borek Solutions aims to do just that.
By building teams of dedicated remote experts in the field of IT, Business Process Management and Sales we help our partners from various industries and companies all around the world to tackle their talent shortage and accelerate their growth.
Headquartered in Braunschweig (Germany), our company currently has a total of three offices across Europe and Asia, including Braunschweig, Vadodara (India) and now also Pristina (Kosovo).
At our core, we are a German family-business with roots back to the 17th century that is devoted to continuous progress and can’t handle standing still. Leaving old paths behind, we constantly look for new ways to be even better tomorrow.
If you’re looking for something meaningful to work for – join our crew!
Your role
You will work for a German pharmaceutical company and will be the main contact person for onboarding new sponsors (pharmaceutical companies) and sites to the platform and make them ambassadors of our services.
You’ll be managing accounts throughout the whole customer life cycle, minimize churn and optimize Customer Satisfaction and develop the accounts.
If you have an interest in making a positive impact on people’s well-being and health and love to care to bring our registry product (marketplace for clinical trials) forward, we would love to work with you!
You will
- Developing trust relationships with a portfolio of clients to ensure they are happy with our performance and relationship management
- Understanding of key customer needs and requirements to make their projects successful as well as developing our service according to the needs
- Expanding the relationships with existing customers by continuously proposing solutions that meet their goals (including upselling and cross-selling)
- Support the operational onboarding of new clients by steering the operational team to set up the studies and train the sites
- Forecast and track client account metrics and analyze the data around customer’s usage of our service
What you bring to the table
- 3+ years of professional experience in managing clients
- Completed Bachelor’s degree or higher
- Agile, proactive, solution-oriented, and self-driven personality with strong organizational and communication skills
- Hands-on personality with good negotiating and presentation skills to convince customers to be successful with our service
- German language (C1) is a must as well as good in English
Borek Solutions is an internationally growing company
At Borek we are very proud to accept differences — we celebrate them, support them, and cultivate them to the benefit of our employees, products, and our communities. Borek is proud to be an equal opportunity workplace and is an affirmative action employer. We have:
- Rapidly growing team in Kosovo
- Company Language: English (+German)
- 3+ offices across Europe & Asia (South America launching soon)
- 150+ employees worldwide
- 10+ nationalities represented
- 50+ customers
Why Us – You can look forward to
- Personal & Professional Development: Through strong ownership from the first day, you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
- Impact: We are rapidly growing and actively participating in various industries and share a high awareness for environmental issues on all levels especially supported by our
- Multicultural Team: Join a team of over 10+ nationalities with different backgrounds from Technology, Artificial Intelligence, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate
- Supportive Working culture: Experience a company culture where we work as peers, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda. Though we ultimately want you to feel comfortable & in an environment where you can excel.
- Flexible Work Environment: You can expect a modern working space in Pristina, with high technical standards & equipment, and with possibilities to work remotely.
- Competitive Base Salary + Variable Pay: We pay competitive salaries based on international rates and offer additional benefits based on your performance
All the interested candidates can apply by sending their CV’s on this email address: [email protected]
Learn more about us:
https://boreksolutions.com/
Check out our team and our new office:
http://bitly.ws/soRo
