IT Support Officer

OPEN POSITION Full Time (partly remote)

(6PM to 2AM)

Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London and New York - our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

We are looking for a Technical Support Officer who embraces technology and enjoys problem-solving! The role will be responsible for Tier 1 support, monitoring and maintaining the systems and networks of our partner client in Los Angeles, California.

Skills / Technology / Requirements

• English language medium proficiency (important);

• Good communication skills and friendly demeanor when dealing with clients;
• Solid Hardware/Networking skills including routers, firewalls, VPN, switches, wireless, active directory, DNS and Group Policies, Terminal Services;

• Desktop support including Mac OS/Windows, hardware, business applications, email (Office 365, G Suite) and remote printers;
• Self-motivated, dependable person that can work unsupervised;

Working with Sonnecto

• Health insurance;

• Inspiring, friendly and fun environments;

• Market-oriented training and coaching;

• Location: Prishtina - City Center;

• Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for to [email protected], no later than 26th of Nov, 2021. Feel free to write to us if you have any questions before you apply. Please note that only short-listed