Service Centre Agent (m/f/x)
as of now – full-time – Pristina
As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.
To support our Service Center Team we are looking for you - a Service Center Agent (m/f/x).
We are also looking forward to receiving applications for Call Center Agent, Account Manager, Customer Service Agent, Customer Adviser, Telephone Operator and people who love customer contact/support and night shifts.
- The Service Center and Reservation departments are your areas of activity
- You take care exclusively of inbound activities
- You process and coordinate reservation requests
- You advise and support our guests via telephone, e-mail; WhatsApp and LiveChat
- You will also work on the concerns of our guests in cross-team cooperation
- You support our reception with questions about reservations
- Our Service Center is manned 24/7 - so you have to work at night as well
- You enjoy dealing with our customers
- You have a warm demeanour and polite and customer-oriented manners
- You have an entrepreneurial mindset and work independently, responsibly and reliably.
- You have good comprehension skills, are stress-resistant and enjoy working in a team.
- You consider 24/7 shift work as a welcome change
- You have a very good command of written and spoken German and English (B2).
- Call centre or service centre experience is "nice to have" - but not a must. We train new team members with the tools they need for the job, including career changers.
- Staff members stay for 0,50 Euro in all a&o hostels
- Attractive corporate benefits such as discounted leisure activities and events
- Private , by a&o covered GOLD-package health insurance
- Private , by a&o covered Pension Fonds insurance
- 100% coverage of your public transport costs (job ticket)
- Support for your further education in the form of various trainings
- Seniority bonuses in the form of cash bonuses and additional vacation days
- Room for the implementation of own ideas
- Short decision-making processes and open communication
Are you the good-humoured, service-oriented and hospitable person we are looking for?
We are very happy to receive your application (CV, cover letter, desired salary, earliest possible starting-date).
Head of Service Center