ENG - Service Centre Agent / Group Reservations Agent (m/f/x)
A&O Hostels

Service Centre Agent / Group Reservations Agent (m/f/x)

as of now – full-time – Pristina, Kosovo

As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We set ourselves the goal of being CO2-neutral by 2025.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our ServiceCenter Team we are looking for YOU - a Group Reservations Agent (m/f/x).

We are also happy to consider applications from career changers, call centre agents, customer service agents, telephone operators or simply people who enjoy customer contact and customer support!


  • Your primary area of responsibility is supporting the group reservation center in Berlin
  • You are responsible for group bookings - i.e. you process inquiries, prepare offers and complete administrative tasks that arise in the department
  • Teamwork is an important component - also across departments, e.g. with Sales or our front desks.


  • You have an open personality and enjoy talking on the phone.
  • You are fluent in written and spoken German and English - of course we would be happy to hear any other language you speak.
  • You are adept at working with computers - experience with reservation programs would be ideal.
  • You are a team player - but still shine with your decision-making skills.
  • By the way: we also support career changers - experience in gastronomy, the hotel or service industry is an advantage, but not a prerequisite.
  • Are you curious to get to know Berlin? With us you will come to Berlin regularly for in-house training.


  • Staff members stay for 0,50 Euro in all a&o hostels
  • Attractive corporate benefits such as discounted leisure activities and events
  • We provide drinks and fruit every day
  • Private, by a&o covered GOLD-package health insurance
  • Private, by a&o covered Pension Fonds insurance
  • 100% coverage of your public transport costs (job ticket)
  • Support for your further education in the form of various trainings
  • Seniority bonuses in the form of cash bonuses and additional vacation days
  • Room for the implementation of own ideas
  • Short decision-making processes and open communication

Are you the good-humoured, service-oriented and hospitable person we are looking for?

We are very happy to receive your application (CV, desired salary, earliest possible starting-date).

Apply now!

Sandra Otte

Head of Group Reservation

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