Teleperformance is the world’s largest customer service company that offers outstanding career opportunities. Our team has more than 420,000 colleagues in 84 countries and has a tradition of 40 years.
Job Summary:
The Workforce Planner/Data Analyst prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner/Data Analyst makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
Job Title: Workforce Planner / Data Analyst (M/F)
Location: Teleperformance Kosova
Start Date: September 2022
Language Requirement: Albanian and English
Tasks
The profile we are looking for:
How to Apply
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The deadline for application is until Sunday, 21st of August 2022. Only short-listed candidates will be contacted.